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You have to send something back to us? Please use this manual:

1. Download and fill out form

Please print this form and fill it out. Send unused and originally packed items back to us including the filled out form!

Return processing may take up to 10 working days. Filling in the return form correctly will facilitate and fasten return processing. Delivery of replacement articles is free of cost!

For simple return within germany and the EU, you can download your return label under „Retoure“. Any items not returned via our return portal must be shipped as an insured parcel.

2. Order return label and send parcel back to us

Please choose the land, from which you send the parcel back to us:

Deutschland Österreich Frankreich Schweiz Tschechien Vereinigtes Königreich FinnlandBulgarien Poland Estland Schweden Dänemark  Slovenien Litauen Italien Irland Ungarn Slovakei Luxemburg Rumänien Lettland Irland Griechenland Spanien Portugal Belgien